WRTA is proposing a series of schedule changes to improve the reliability and on-time performance of the bus service.
Why is WRTA Recommending Changing the Schedules
- One of the main complaints received by WRTA is that buses are running late, and are not on-time.
- WRTA buses were on-time an average of 61% from July 2023 through June 2024.
- WRTA hears you! From the 2024 WRTA Customer Satisfaction Survey, ‘buses arriving on-time’ received the lowest satisfaction rating – 2.7 out of 4.
- Changes in the schedules account for possible increases in traffic, population, and ridership.
How Can I Provide Feedback or Ask Questions?
- Check out each of the proposed new schedules listed below. Please note that the proposed schedule changes are not final until voted on by the WRTA Advisory Board at their February 20, 2025 meeting.
- Attend one of the four public meetings planned in January (listed below).
- Speak directly with WRTA at an information session at the Central Hub between January 13th to the 24th (listed below). Staff will be available to answer any questions, or provide the ability to send feedback.
- Send your comments directly to the WRTA via email: comments@therta.com
Public Meeting Schedule:
Public Meeting #1
Tuesday, January 7 • 2:00 – 3:30 PM
Worcester Senior Center (Lunchroom), 128 Providence St., Worcester
Accessible by Routes: 1, 11
Public Meeting #2
Thursday, January 9 • 12:00 – 1:30 PM
Boys & Girls Club of Worcester, 65 Boys & Girls Club Way, Worcester
Accessible by Routes: 825, 19, 27, 33
Public Meeting #3
Thursday, January 16 • 2:00 – 3:30 PM
Worcester Public Library (Saxe Room), 3 Salem Square, Worcester
Accessible by Routes: 2, 3, 6, 7, 19, 27, 31, 33
Public Meeting #4
Wednesday, January 22 •3:00 – 4:30 PM
Worcester Housing Authority, 630 Plantation St., Worcester
Accessible by Route 16
Virtual Public Meeting #1
Monday, January 27 • 5:00 PM – 6:30 PM
Zoom: https://us06web.zoom.us/j/82715589384?pwd=J415xPphq57OEDpZtEHqh0eV9tVCeb.1
Meeting ID: 827 1558 9384 Passcode: 295983
Events at WRTA Hub:
Table Event #1
Tuesday, January 14 • 9:00 AM – 5:00 PM
WRTA Hub Lobby
Accessible by ALL Routes
Table Event #2
Wednesday, January 15 • 10:00 AM – 6:00 PM
WRTA Hub Lobby
Accessible by ALL Routes
Table Event #3
Tuesday, January 21 • 9:00 AM – 5:00 PM
WRTA Hub Lobby
Accessible by ALL Routes
Table Event #4
Thursday, January 23 • 8:00 AM – 4:00 PM
WRTA Hub Lobby
Accessible by ALL Routes
To review the Proposed Schedule Changes select the route below:
To view current schedules select the button below:
To view the Public Meeting Presentation select the button below:
For Translations of the Public Meeting Notice document select the language below: