Feedback Form

Customer service representatives are readily available to assist transit riders Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturdays 9:00 a.m. – 5:30 p.m.

WRTA Customer Service Center
60 Foster Street
Worcester, MA 01608

The WRTA also has an Online Lost and Found Form to report Lost Items.

Incident or Inquiry Description
Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, Request, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.