Feedback Form

: Customer service representatives are readily available to assist transit riders Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturdays 9:00 a.m. – 5:30 p.m.

WRTA Customer Service Center
60 Foster Street
Worcester, MA 01608

The WRTA also has an Online Lost and Found Form to report Lost Items.

Incident or Inquiry Description
Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, Request, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.

Customer Service Feedback Form

Mode / Service
Issue Type
Date/Time of Incident
Subject / Summary
Description
Route Number
Inbound/Outbound
Vehicle ID
Street Intersection
Stop ID
Contact Information
You must leave your contact information (at minimum your phone or e-mail address) in order for us to respond to your question or complaint. If you have provided a valid e-mail, an automated e-mail will be sent to the address you provided to notify you of your case. The WRTA always keeps your contact information strictly confidential, it will never be shared nor disclosed to a 3rd Party. Please note that if you would prefer to remain anonymous, we will not be able to follow-up with your suggestion or inquiry.
Follow Up*
- Yes. I would like a Customer Service Agent to follow-up with me.
- No. I do not need a Customer Service Agent follow-up.
Privacy
- I would prefer to remain anonymous
Contact Name*
Email*
Phone*
Town / WRTA Service Area*
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.

Feedback Form

We welcome feedback about your experience!

Customer Service Feedback Form

Contact Information