Customer service representatives are readily available to assist transit riders Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturdays 9:00 a.m. – 5:30 p.m.
WRTA Customer Service Center
60 Foster Street
Worcester, MA 01608
Incident or Inquiry Description
Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, Request, or Suggestion. The Date/Time of Incident is essential for following up with driver or service-related issues and complaints. Route number and vehicle number are also particularly helpful for follow-up.