Contact Us

WRTA’s main office and Customer Service Center is located at:
60 Foster Street, Worcester, MA 01608

Customer Service Center:

Hours of Operation
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 5:30 p.m.
Sunday: Closed

For Customer Service related inquiries please call (508) 791-9782 or email csfeedback@therta.com.

Paratransit Services:

Registered Paratransit users can book rides by calling:

PBSTM: (508) 752-9283
Toll Free: (877) 743-3852
TDD/TTY: (508 792-3709

To check on your scheduled ride after hours, call:

WRTA Van Division: (508) 453-3423
Yellow Cab: (508) 797-3116

Customer Service Representatives are available by phone:
Monday – Friday: 8:00 a.m. – 4:30 p.m.
Voice messages can be left on Saturdays and Sundays.