WRTA’s main office and Customer Service Center is located at:
60 Foster Street, Worcester, MA 01608
Customer Service Center:
Hours of Operation
Monday – Friday: 7:00 a.m. – 7:00 p.m.
Saturday: 9:00 a.m. – 5:30 p.m.
Sunday: Closed
For Customer Service related inquiries please call (508) 791-9782 or email csfeedback@therta.com.
Paratransit Services:
Registered Paratransit users can book rides by calling:
PBSTM: (508) 752-9283
Toll Free: (877) 743-3852
TDD/TTY: (508 792-3709
To check on your scheduled ride after hours, call:
WRTA Van Division: (508) 453-3423
Yellow Cab: (508) 797-3116
Customer Service Representatives are available by phone:
Monday – Friday: 8:00 a.m. – 4:30 p.m.
Voice messages can be left on Saturdays and Sundays.