In accordance with G.L. c. 30A §§ 18-25, the Massachusetts Open Meeting Law, the Worcester Regional Transit Authority has scheduled an Advisory Board meeting for: Thursday, November 20, 2025 at 8:00 a.m. to be held via Zoom Webinar. In accordance with current legal authorizations governing remote meetings of public bodies, this meeting will be conducted remotely, and there will be no in-person attendance for this meeting.
Join via Zoom from a PC, Mac, iPad, iPhone or Android device:
https://us06web.zoom.us/j/84030103221?pwd=SQkvL9jNjX1eFtAPHW3k14ncHbtEFZ.1
Chairperson Doug Belanger Opens Meeting
Chairperson Doug Belanger reminds all remote board members with cameras to have them on.
Clerk Calls Roll
Approval of Minutes from October 23, 2025
Business from the Public: The WRTA Advisory Board accepts questions/comments from the public via email: admin@therta.com, phone: 508.791.9782, website via csfeedback@therta.com. To request participation while in Zoom, please use the “raised hand” icon in your settings. The board will address inquiries during the” Business from the Public” portion of the meeting. Replies allotted time at the Chairperson’s discretion.
Demand Response Customer Satisfaction Survey-Nick Burnham, Director of Operations and Planning
VIP Task Force Update-Jamie Winters, Director of Marketing and Communications
Administrators Report – Joshua Rickman, WRTA Administrator
Lobby Renovation Update
Technology Update
Other Administration Item(s)
Advisory board members and Other(s) as directed by the Chairperson
Adjourn
*The WRTA Advisory Board is accepting questions/comments from the public via email: admin@therta.com, phone: 508.791.9782, website via csfeedback@therta.com. To request participation while in Zoom please use the “raised hand” icon in your settings. The board will address inquires during the” Business from the Public” portion of the meeting. Replies will be allotted time at the discretion of the Chairperson.
The WRTA meetings are conducted in accessible locations. If you need accommodations please contact Carolyn Foley at 508.453.3463 or email cfoley@therta.com. Request for accommodations needs to be placed at least 7 business days prior to the scheduled meetings. The WRTA fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all activities. The WRTA does not discriminate on the basis of race, color, national origin, English Proficiency, income, religious creed, ancestry, disability, age, gender, sexual orientation, military service or gender identity or expression. Any person who believes he/she or any specific class of persons have been subjected to discrimination prohibited by Title VI or related statutes may, himself/herself via a representative, file a written complaint with the WRTA. A complaint must be filed no later than 30 calendar days after the date which the person believes the discrimination occurred.