Operations and Planning Analyst

Reports to: Director of Operations and Planning

Employment Status: Full-time 40.0 hours per week

Work Hours: TBD based on business needs between the hours of 8AM – 5PM

FLSA: Exempt

Annual Salary Range: $58,000 – $62,000, depending on experience

Supervisory Responsibilities: None

Position Summary: The Operations and Planning Analyst position supports the Director of Operations and Planning for the WRTA. This position is primarily responsible for assisting with transit service activities and collecting, maintaining, interpreting, and reporting various transit planning data for State and Federal reporting guidelines, and for agency service planning. Work includes assisting with public-facing activities including customer satisfaction surveys, on-vehicle passenger counts, fixed-route and paratransit rider forums, field verification efforts, and others, as necessary.

Essential Duties and Responsibilities

  • Assist with overseeing transit service activities, including all contracted fixed-route and demand response service providers;
  • Support role to the Director of Operations and Planning for operational issues between multiple service providers;
  • Collect, review, and compile transit data to assist with ongoing service planning efforts and monthly, quarterly, and annual reporting for both the National Transit Database (NTD), and Massachusetts Department of Transportation (MassDOT);
  • Assist with service analysis and design, and requests for new service development.
  • Support in the development, implementation, and evaluation of customer satisfaction surveys and other public participation efforts ensuring that the process is transparent, accessible, and responsive to the needs of the community.
  • Participate in transit facility, bus stop, and field reviews to identify operational concerns, verify planned or completed changes, identify accessibility issues, and customer service improvements.
  • Engage in planning activities in-house, and with planning contractors, as needed;
  • Develop presentations and solicit feedback via public meetings for transit service activities;
  • Perform other duties as required, or requested to ensure ongoing success of the organization.

Qualifications:

  • Bachelor’s Degree in Geography, Urban & Regional Planning, Public Administration, Political Science, or closely related field strongly preferred.
  • One to two years’ experience working with data gathering and analysis, developing reports, visual presentations, performing field work or an equivalent combination of education and experience.
    o An advanced degree and/or internship experience may be substituted for the required work experience.

Skills:

  • Familiarity with WRTA and its services is advantageous.
  • Excellent communication skills, written, verbal, and effective listening as part of a team.
  • Aptitude in decision-making and working with numbers.
  • Ability to manage multiple assignments with close attention to detail.
  • Comfortability with Microsoft Excel and other Microsoft Office applications; willing and able to learn new transit-specific software applications, as needed.

How to Apply:
Qualified applicants should submit their resume and cover letter to admin@therta.com.

This position will remain open until filled.

WRTA is an Equal Opportunity/Affirmative Action Employer

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