Conducted throughout the spring and summer of 2025, this survey aimed to gather insights into customer priorities, travel patterns, and demographics to inform future service improvements, and upcoming technology upgrades. This report outlines the survey methodology and key findings, reinforcing WRTA’s commitment to providing a reliable and efficient demand response system. Below, you will find the Customer Satisfaction Survey Report and the summary presentation provided to the WRTA Advisory Board.
The WRTA will be developing a Customer Satisfaction Response Plan that will be available shortly. Check for updates!