After disruptions caused by the COVID-19 pandemic, WRTA is resuming its biennial customer satisfaction survey, returning to in-person data collection. Conducted in June 2024, the survey aims to gather insights into customer priorities, travel patterns, and demographics to inform future service improvements. This report outlines the survey methodology and key findings, reinforcing WRTA’s commitment to providing a reliable and efficient transit system. Below, you will find the Customer Satisfaction Survey Report and the Customer Satisfaction Response Plan.
Customer Satisfaction Survey Report
Customer Satisfaction Response Plan